SHIPPING & RETURNS
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NUTRITECH > SHIPPING & RETURNS

SHIPPING

Shipping Rates

FREE Shipping applies to all orders in South Africa, however a handling fee of R100 may apply to orders less than R100 at retail.

Where do you deliver to?We deliver to all major centres and outlying areas within the Republic of South Africa.

International Deliveries

We currently do not deliver internationally. However we do service special requests. Please email onlinestore@nutritechfit.com

What are the delivery options?

Major Centres: 3-5 Working days

Bloemfontein, Cape Town, Durban, East London, Johannesburg, Port Elizabeth, Pretoria,

Near Outline: 3-5 Working days

George, Nelspruit, Pietermaritzburg, Polokwane, Richards Bay, Kimberly

Far Outline Areas: 3-5 Working days

e.g  All Mines, Dullstroom, Hogsback, Kathu, Mtubatuba, Villersdorp

Major Centres

Free Courier Delivery for orders over R199, orders below R199 will incur a courier delivery charge.

Near Outline    

Free Courier Delivery for orders over R199, orders below R199 will incur a courier delivery charge.

Far Outline  Areas  e.g. Rural areas, remote areas i.e Midlands Kwa Zulu Natal, Springbok, Kruger National Park

Free Courier Delivery for orders over R199, orders below R199 will incur a courier delivery charge.

When Placing An Order:

Courier companies do not deliver to P.O. Boxes or the post office, please provide the following information:

Contact Name and Number

Street Address and Street Address (If complex Name of Complex and Unit number)

City/Town

Postal Code.

What time will my parcel be delivered?

We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 17:00. Please ensure that someone is present at the delivery address to receive and sign for the parcel.

Can I track my parcel?

Yes. You will receive a shipping email which will include a waybill number and a link to track your parcel online.

My parcel is delayed what should I do?

All our parcel deliveries are done via third party courier companies. This means that we cannot affect the operations of the third-party company.

Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately.

Please contact the courier company to enquire about your parcel using the shipping confirmation email sent to you.

We have a dedicated customer service agent from the courier company assigned to us who will follow-up all our delayed parcels.

Alternatively please send an email to onlinestore@nutritechfit.com and we will follow-up with the courier company.

Just place your Order # with Delayed in the subject line and send it through to us.

Receiving or collecting your parcel.

We please ask that someone be present at the delivery address during working hours to receive the parcel.

 

RETURNS

If you are not completely satisfied, you can return the product to us and we will exchange it subject to the below terms.

This Policy forms part of the Nutritech Terms & Conditions, and so words defined in the Terms & Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

My items were delivered damaged. What do I do?

Should an item be damaged (product is squashed or visibly damaged during transit), please send an email to returns@nutritechfit.com with photos of the damaged item. Damaged goods must be reported to us in this way within 7 days after receiving it. The courier company will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement product will be issued within 7 working days.

You delivered the incorrect item. What do I do?

Should you have received the incorrect item (product, flavour or size) than that ordered, please email returns@nutritechfit.com. Incorrectly delivered goods must be reported to us in this way within 7 days after receiving it. The courier company will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement product will be issued within 7 working days.

My product is defective. What do I do?

Should an item be faulty or defective (product is impossible to consume or is visibly defected), please send an email to returns@nutritechfit.com. Defective goods must be reported to us in this way within 7 days after receiving it. The courier company will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement product will be issued within 7 working days.

I have received my correct order but just don’t want it anymore. What do I do?

Should you for some reason no longer want the item that you have purchased and the product is still sealed in its original packaging, please send an email to returns@nutritechfit.com. At your own accord you will need to notify a courier company and return the product to the below address, at your own cost, and once we have received and inspected it, you will be issued with a replacement product. If the product has been opened and isn’t faulty, you will not be able to return it for a replacement product. Replacement product will be issued within 7 working days.

Please note: All shipping of non-defective product returns are for the customer’s account. All confirmed defective, damaged or incorrect items will be shipped for free.